Thanks for contacting Lors customer service. We’re here to help!
To serve you better, please browse the quick links below by first choosing the category (Senior, Undergraduate, Candids).
There you’ll find immediate answers to our most frequently asked questions.
If you don’t see your subject/question/answer listed and still need assistance, please click "My Subject/Question/Answer is not Listed" and then click the "Complete and Submit the Customer Service Request Form" button below. You will then enter your information in the contact form, and click ‘Submit Request’ so we can look up your information and assist you faster. Once submitted, a Customer Service representative will respond to you within one business day.
You can go to Lors Scheduling to schedule with your username and login that are included on your appointment letter or email. If you do not have that information you can click 'Forgot Password' to receive new credentials. If you still can't access the schedule, please give customer service a call.
You will automatically be notified by email with information regarding make-up dates at your school. If you are unable to attend a make-up session, or have missed your make-up appointment, it will be necessary for you to contact us by phone to schedule a date for your portrait at one of our remote studio locations.
Your username and password can be found in either the email or letter that notifies you about your appointment. If you have not received, or have misplaced your notification, you can to Lors Scheduling and click 'Forgot Password' to receive new credentials. If you still can't access the schedule, please give customer service a call.
You can reschedule your session on our website by going to Lors Scheduling and logging in again with the same username and password you used to schedule your appointment. Make sure that you scroll the calendar to view our future appointments for your school. If you find that there are no open appointment times available, please contact our Customer Service group.
Check your school appointment letter/email for information on your school's yearbook pose requirements. If a tuxedo and/or drape is required, it will be provided by Lors. We also generally provide the cap and gown as well as Senior and Graduation year props. If casual or personality poses are included, make sure to dress to impress and feel free to bring a prop that represents your unique personality!
If you are not satisfied with the results of your initial portrait session, you can schedule a retake for any or all of your poses during your school's make-up days by going to Lors Scheduling and logging in with the same username and password you used to schedule your initial appointment. Make sure that you scroll the calendar to view our future appointments for your school. If there are no remaining dates or appt slots at your school, please contact our customer service group to see if we have appointments at one of our remote locations.
Approximately 2 weeks after your photos are taken, you will receive an email with your personal login code. If after 2 weeks you do not receive the email, please go to: Senior Orders and click 'Forgot Login Code'. If you do not receive the email containing the login code, please contact customer service.
In an effort to become paperless and environmentally conscious, a link to your online proofs is initially sent electronically. Once you receive your online proofs, you can contact customer service to order by phone. We will be happy to help you!
When you log in to view your proofs, the first thing you will be asked for is a yearbook selection. Whether you are placing an order for a package or just selecting a yearbook pose, you MUST COMPLETELY CHECK OUT for your yearbook pose to be recorded. If you do not want to make your selection immediately, you can choose your pose any time prior to your school's deadline. If you do not make a selection prior to the school's deadline, a selection will be made for you by either Lors or the school.
Yes, you can make a selection without placing an order. If you click the "Submit Without Purchase" button it will allow you to select the yearbook pose without ordering prints. However, you MUST STILL COMPLETELY CHECK OUT for your yearbook pose to be recorded.
Add-Ons are specially priced for those customers who are purchasing a Senior Portrait package. If you wish to order prints but are not interested in purchasing one of our packages, you can order from the A La Carte section.
The "additional poses" add-on allows you to choose more poses than are already included in your selected package. This gives you a greater variety in the print images you receive. It does not increase the number of prints in the package itself.
No. Once you have selected the images you wish to order, we will apply a standard digital retouch to those prints to correct for lighting, coloring and minor blemishes.
When placing an order, standard digital retouching is applied to your prints to correct for lighting, coloring and minor blemishes. Eye-glass glare removal is free of charge when selected. Special retouching (braces, tan lines, flyaway hair, major blemishes, etc.) is available for an additional charge. For all other retouching requests, please call us to ensure we receive clear instructions, so we may provide retouching that meets your specific needs.
If you don’t see your subject/question/answer listed and still need assistance, please click "My Subject/Question/Answer is not Listed" and then click the "Complete and Submit the Customer Service Request Form" button below. You will then enter your information in the contact form, and click ‘Submit Request’ so we can look up your information and assist you faster. Once submitted, a Customer Service representative will respond to you within one business day.
Recibirá notificaciones/recordatorios por correo electrónico de Lors aproximadamente una semana antes del día de la fotos o recibirá información de su escuela. Si no recibe una notificación de Lors, consulte con su escuela las fechas y los procedimientos para las fotos.
Aparte del código de vestimenta de la escuela, no hay un código de vestimenta específico para las fotos de pregrado. Sin embargo, recomendamos algo elegante o formal. Debido al recorte requerido para el anuario, sugerimos evitar camisetas con gráficos, tirantes finos y blusas escotadas.
Generalmente, la escuela programará una fecha de recuperación para los estudiantes que no se hayan tomado la foto. Por favor, consulte con su escuela para ver qué fecha tienen programada.
Consulte con su escuela si Lors tiene previsto regresar para otra sesión de fotos. En caso de que regresemos a su escuela, su hijo/a podría presentarse a una sesión de fotos.
Sus fotos estarán disponibles para verlos en línea aproximadamente 5 días después de su sesión. Para verlos, recibirá una notificación cuando las fotos estén disponibles en línea.
Por favor, asegúrese de haber completado el proceso de compra. De ser así, revise su carpeta de correo no deseado o contacte con nuestro equipo de atención al cliente para confirmar la recepción de su pedido.
Las fotos se recibirán generalmente de 3 a 4 semanas después de realizar el pedido. Dependiendo de la escuela, su hijo/a las recibirá de su profesor/a o se le enviará el paquete a su domicilio.
Consulte con su escuela si Lors tiene previsto regresar para otra sesión de fotos. En caso de que regresemos a su escuela, su hijo/a podría presentarse a una sesión de fotos.
If you don’t see your subject/question/answer listed and still need assistance, please click "My Subject/Question/Answer is not Listed" and then click the "Complete and Submit the Customer Service Request Form" button below. You will then enter your information in the contact form, and click ‘Submit Request’ so we can look up your information and assist you faster. Once submitted, a Customer Service representative will respond to you within one business day.
Please go to: Lors Events then Click FIND YOUR SCHOOL, then either scroll to your school or enter the name of your school and Search (ex: Old Bridge Do not include HS, MS, H.S., M.S., etc. in your search)
If there is no gallery for your sport or event, it means that either the school did not scheduled us to photograph it for the yearbook, or it has been cancelled/postponed, or that it has not been photographed yet.
If your school's galleries are locked, it means either that your school or district does not allow Lors to sell event photos, that your school has requested we set a password for additional privacy reasons, or that the school has requested the galleries be kept locked until after the yearbook has been released. Please check back after the yearbooks have been distributed to see if we have been allowed to open them.
Click "STUDENT ID CARDS" below then Choose the question that you have regarding ID Cards. If necessary click the "Complete and Submit the Customer Service Request Form" button below the answer. You will then enter your information in the contact form, and click ‘Submit Request’ so we can look up your information and assist you faster. Once submitted, a Customer Service representative will respond to you within one business day.
There is a $10 charge for a replacement ID card that includes shipping directly to the school. Please click the link below to complete the customer service request form and a representative will get back to you for payment information.
Please click the link below to complete the customer service request form and tell us what information is incorrect on your ID card. Lors will contact the school and if the corrected information you have provided matches the schools records, a new card will be sent to the school.
